30‑Day Return Policy

Last Updated: [Insert Date]

1. Eligibility & Return Window

Customers may return eligible items within 30 days of the purchase or delivery date. Items must be unused, in original packaging, and include all tags, labels, and accessories. A valid receipt or proof of purchase is required. If you want to adjust any part of this section, choose: eligibility rules or return window.


2. Condition Requirements

  • Product must be in new, unused condition

  • Original packaging must be undamaged

  • All tags/labels must remain attached

  • No signs of wear, washing, or alteration You can refine this section: condition rules.


3. Refund Options

Approved returns may receive:

  • Full refund to original payment method

  • Store credit

  • Exchange for another item Refunds typically process within 7–10 business days after inspection. Modify refund options: refund methods.


4. Exchanges

If an item arrives defective, damaged, or incorrect, customers may request an exchange within 30 days.

  • Your business provides a prepaid return label for errors on your part

  • Customer covers shipping for preference‑based exchanges Adjust this section: exchange rules.


5. Non‑Returnable Items

The following cannot be returned:

  • Gift cards

  • Digital/downloadable products

  • Perishable goods

  • Personal care/hygiene items

  • Custom or personalized orders

  • Final‑sale items Edit exclusions: non‑returnable list.


6. Shipping Costs

  • Original shipping fees are non‑refundable unless the error is yours

  • Customer is responsible for return shipping unless you provide a prepaid label

  • A trackable shipping method is required Change shipping rules: shipping costs.


7. How to Start a Return

Customers must contact your support team with:

  • Order number

  • Reason for return You will issue a Return Merchandise Authorization (RMA) and instructions. Customize this: return instructions.


8. Late or Missing Refunds

If a refund has not posted after 10 business days:

  • Customer should check with their bank

  • Processing times vary by financial institution Adjust this: refund timing.


9. Contact Information

Provide your business email, phone number, or support portal. Add details: contact info.