Pout Perfect Shipping Protection Policy and Claim Center

Effective Date: April 2024 Last Updated: June 2026

At Pout Perfect, we want every order to arrive safely, quickly, and flawlessly. While most packages arrive without issue, shipping carriers can occasionally experience delays, damage, or loss. To give you extra peace of mind, we offer Pout Perfect Shipping Protection — an optional add‑on that ensures you’re covered from the moment your order leaves our facility.

** ALL INSURANCE CLAIMS MUST BEGIN BY COMPLETING THE FORM BELOW

💄 1. What Shipping Protection Covers

With Pout Perfect Shipping Protection added to your order, you’re protected against:

• Lost packages — Carrier shows no movement or delivery after the expected timeframe.

• Stolen packages — Marked “delivered” but not received.

• Damaged items — Products arrive broken, leaking, or unusable.

If any of these occur, we’ll reship your order at no cost, no questions asked.

💋 2. How to File a Claim

If you purchased Shipping Protection, simply complete to required information on the form below.

You will need:

• Your order number

• Your Email Address

Also prepare the following:

• A brief description of the issue

• Photos (for damaged items)

• Confirmation of your shipping address

Claims must be submitted within 7 days of the marked delivery date or expected delivery window.

💄 3. What’s Not Covered

Shipping Protection does not cover:

• Incorrect or incomplete addresses entered at checkout

• Packages returned to sender due to customer error

• Delays caused by customs, weather, or carrier‑wide disruptions

• Replacement requests submitted outside the claim window

If you’re unsure whether your situation qualifies, reach out — we’re always here to help.

💋 4. If You Decline Shipping Protection

If you choose not to add Shipping Protection, don’t worry — we still care deeply about your experience. We will always review lost, stolen, or damaged package claims on a case‑by‑case basis, but replacements are not guaranteed without protection.

Shipping Protection simply ensures instant, guaranteed reships.

💄 5. Cost of Shipping Protection

The fee for Shipping Protection is calculated at checkout and is based on your order value. This fee is non‑refundable once your order has shipped.

💋 6. How to Add or Remove Protection

Shipping Protection is an optional toggle at checkout. You may add or remove it before completing your purchase.

💄 7. Questions?

Our Customer Care Team is always here to help you shine. Email us anytime at customercare@poutperfect.us.